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What are the benefits and other things to think about

What are the benefits and other things to think about
  • Reducing the cost of travel
    • How much does the monthly licence cost compare with the cost of filling your car, how much do you spend on petrol/diesel/electricity for travel?
  • Ability to support more clients. Can you actually conduct four or five virtual client meetings in a day in when you might only have been able to have two physical meetings?
  • Fewer client meeting rooms needed by firm
    • How could you better use the space liberated?
    • Consider turning a meeting room into a number of small video booths
  • Easier compliance (ability to record audio and/or video)
  • Easier to generate meeting notes (many systems will give you a transcript of the discussion)
  • Can you process business faster by using digital signatures as part of the Virtual Meeting process?


When using more sophisticated systems (those designed for financial services):

  • The ability to understand where clients are getting stuck on your website
  • Being able to co-browse and help them complete processes
  • Increased conversion rates for enquiries

About The Author


Ian founded Financial Technology Research Centre in 1995 nearly two decades before “FinTech” became part of the industry lexicon. A boutique consultancy the firm focuses on how personal finance organisations can communicate more effectively with their customers and help them take better financial decisions. As part of this work the firm work with many of the U.K.’s leading long-term savings institutions, financial advisers and technology providers to identify emerging technologies that can transform customer relationships. More recently the firm has added its own InsureTech and RegTech ventures to help advisers ensure they help consumers find the life insurance and workplace pensions solutions that best meet the needs. In addition to developing a UK view Ian travels extensively to identify similar trends around the world and the lessons that can be learned from other countries.

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